Services

We provide a regional service and are pleased to accept work from London, Middlesex or Surrey, as long as the output is in English.

Written quotations will be provided upon request. Once a project has been accepted, a signed Agreement will be required between the client and The Finishing Touch. The Agreement will provide details of the task and any specific requirements, and indicate the clients' acceptance of our standard Terms & Conditions.

Please note - If the clients' original requirements change, we reserve the right to amend the original quotation after appropriate consultation.

Payment Terms

For individuals, payment is due upon delivery of satisfactory completed work. For amounts less than £10, payment in cash is acceptable and a receipt will be issued. For amounts more than £10, cheques are acceptable provided they are supported by a valid cheque guarantee card.

For companies, an invoice will be submitted at the end of each month.

Terms are strictly 14 days from the date of the invoice.

We reserve the right to charge interest on overdue amounts at the rate of 3% per month on the outstanding balance from the date of the invoice until the date of payment. If a cheque is returned by the bank, the client will be responsible for all bank charges resulting from the returned cheque.

General Terms

For bulk mailings our quotation will include printing, folding and stuffing envelopes but NOT the cost of postage. You may wish to put the envelopes through your franking system to ensure your company name is printed on the envelopes. However, if you require us to post everything for you, all postage costs must be paid in advance.

Final responsibility for proof-reading errors in completed work (including manuscripts, dissertations etc.) rests with the client. The Finishing Touch cannot accept responsibility for errors found after submission but will gladly correct any mistakes found within a reasonable timescale. If errors are found in the work, they will be rectified free of charge but they must be notified within 48 hours of receipt of completed work.

The Finishing Touch accepts no responsibility for the end use of any document produced or edited by it. Clients are solely responsible for its appropriate use, including abiding by any copyright laws, plagiarism laws and publishing requirements. The Finishing Touch is not responsible for the content of any document supplied to them. Clients should not pass off plagiarised material as their own original work. The Finishing Touch will assume no responsibility for any plagiarised material supplied by a client and reserves the right to return the work should The Finishing Touch become aware of such inappropriate use. The Finishing Touch retains the right to reject work for any client which involves material The Finishing Touch finds to be illegal, immoral or objectionable.

Should any errors be found in the work, the maximum liability of The Finishing Touch, howsoever arising, shall be limited to any sums paid by the client for the work. Under no circumstances will The Finishing Touch assume liability for any consequential loss whether it has been made aware of the circumstances which could give rise to such loss or not.

It is the policy of The Finishing Touch, in the current climate of prolific computer viruses, to scan all incoming emails, files or disks. However, even after scanning we will still not open unsolicited attachments to emails or emails containing no message alongside the attachment. Emails that The Finishing Touch sends to clients will have been scanned using up-to-date anti virus software, but The Finishing Touch does not warrant that such emails will be virus free.

The Finishing Touch retains back-up copies of client files for the clients future use. Clients should, however, retain their own copies of all work carried out for them by The Finishing Touch. We advise all clients that original documents should be sent to The Finishing Touch via a traceable method of delivery, either by post office special delivery or courier, or can be collected by The Finishing Touch subject to an appropriate charge.

We will always endeavour to:

We recognise that confidentiality is a sensitive issue for clients and are happy to sign any reasonable non-disclosure or confidentiality agreement that a client may require.